Demo slots Privacy Policy – Protecting Your Personal Data in Malaysia

Demo slots collects various types of personal information when you register, use the platform, or interact with our services. Below are the categories of information we collect and the purposes for doing so:

Account Registration Information: When you register a new account at demo slots, we collect your full name, date of birth, Malaysian identity card number (MyKad), email address, Malaysian mobile number, and password (stored in encrypted form). This information is required to create a secure account and to verify that you meet the minimum age requirement of 18 years.

Financial Information: When you make a deposit or withdrawal, we record the payment method used (such as Touch 'n Go eWallet, GrabPay, DuitNow, or FPX), the transaction amount, date and time, and transaction reference number. We do not store your PIN, password, or full eWallet or online banking account details — this information is processed directly by the respective payment provider.

Platform Activity Information: We record your game history (game type, bet amounts, and outcomes), Sports Betting history (matches wagered on, selected markets, bet amounts, and results), promotions and bonuses you have claimed, login history (time, date, and device), as well as your customer support activity and communications with our team.

Technical Information: Our systems automatically record your IP address, web browser type and version, device type (smartphone, tablet, or computer), operating system, pages visited and time spent, as well as the referral source (how you arrived at our platform). This information is used for security purposes, fraud detection, and improving the user experience.

Personal data collected by demo slots used solely for legitimate and reasonable purposes in the context of operating an online gaming platform. We do not use your data for unrelated purposes without your consent. The following are the primary purposes for which your data is used:

• Account Management: To create, verify, manage, and secure your account demo slots yours, including a secure login process and identity verification where required.
• Transaction Processing: To process deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and to process withdrawal of winnings to your Malaysian bank account or eWallet within the stipulated timeframe.
• Age Verification & Compliance: To ensure all members meet the minimum age requirement of 18 and comply with anti-money laundering (AML) and know your customer (KYC) requirements as stipulated.
• Fraud Detection & Security: To monitor account activity for detecting any unauthorised access attempts, fraud, bonus abuse, or other suspicious activity that could compromise your security or the integrity of the platform.
• Customer Support: To resolve enquiries, complaints, and support requests you submit to the support team demo slots via live chat, WhatsApp, or email.
• Service Communications: To send you important notifications regarding your account, changes to our terms, security updates, and information about active promotions. You can manage these communication preferences in your account settings.
• Platform Improvements: To analyse usage patterns on an aggregate (not individual) basis for the purpose of improving platform performance, user interface, and the overall gaming experience.
• Responsible Gaming Programme: To monitor playing patterns that may indicate signs of a gambling problem and to reach out to you with support information where necessary, in line with our commitment to demo slots toward responsible gaming.

Demo slots processes your personal data on lawful bases under Malaysia's Personal Data Protection Act 2010 (PDPA). Depending on the purpose of processing, the applicable legal basis is:

• Contract Performance: Processing required to fulfill the service agreement between you and demo slots — including account management, processing deposits and withdrawals, and the provision of games and Sports Betting.
• Consent: For direct marketing and promotional communications that are not essential service notifications, we rely on the consent you provided during registration or through your account settings.
• Legitimate Interests: For security purposes, fraud prevention, platform improvement, and risk compliance, where legitimate interests demo slots to operate a safe and responsible business does not override your right to privacy.
• Legal Obligation: To meet applicable Malaysian legal compliance requirements, including anti-money laundering (AML) obligations, know your customer (KYC) requirements, and any lawful requests from competent authorities.

Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the validity of processing carried out prior to withdrawal. How to withdraw consent is explained in the Your Rights section below.

Demo slots does not sell or share your personal data with third parties for marketing or commercial purposes. However, there are limited circumstances in which we need to share data with relevant parties in order to operate the platform properly:

• Payment Providers: Required transaction details are shared with eWallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) and the FPX provider solely for the purpose of processing your deposits and withdrawals. These providers are governed by their own privacy policies and are subject to applicable Malaysian law.
• Game Provider: Minimal technical data (containing no personally identifiable information) may be shared with game providers such as Pragmatic Play, PG Soft, and Spadegaming for technical verification and game support purposes.
• Technology Service Providers: Technical infrastructure providers and cloud service providers we rely on to operate the platform demo slots may have limited access to data in a strictly technical capacity. All such providers are bound by strict confidentiality agreements.
• Authority: We may be required to disclose your personal data to Malaysian government authorities or law enforcement bodies when compelled to do so by law, court order, or a lawful directive from a relevant authority.
• Professional Advisors: External lawyers, accountants, or consultants engaged in our operations demo slots may have limited access to the data necessary to carry out their professional duties, and all are bound by professional confidentiality obligations.

Protecting your personal data is a technical and operational priority that we never compromise on at demo slots. We continuously invest in state-of-the-art security infrastructure to ensure your data remains protected at all times against unauthorised access, loss, destruction, or disclosure.

The technical security measures we implement include 256-bit SSL encryption for all data communications between your browser and our servers demo slots; storage of passwords in non-reversible hashed form; encryption of sensitive data within our databases; network segmentation and layered firewalls to protect server infrastructure; automated 24/7 security monitoring to detect and respond to threats; regular penetration testing conducted by independent security specialists; and an intrusion detection system that remains active at all times.

Operationally, access to members' personal data demo slots is granted only to staff who genuinely require it to carry out their duties (principle of least privilege). All staff with access to member personal data undergo regular data protection training and are bound by strict confidentiality agreements.

Demo slots retains your personal data for as long as necessary to fulfil the original purpose of collection and to meet relevant legal obligations. The following are data retention guidelines by category:

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained for statistical analytics purposes without a time limit.

Platform demo slots uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for the core functionality of the platform, including login session management, account security, and transaction processing. Without them, the platform cannot function properly. You cannot opt out of these cookies.
• Functional Cookies: These cookies remember your preferences and settings, such as your display language, favourite game selections, and display settings. They help us deliver a more personalised experience each time you log in to demo slots.
• Analytics Cookies: We use aggregated (non-individual) usage data to understand how members use our platform — which pages are most visited, how long users spend on a given page, and so on. This information helps us improve the platform over time.
• Security Cookies: Dedicated cookies used to detect and prevent fraudulent activity, unauthorised access, and account intrusion attempts.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of the demo slots. Please note that essential cookies cannot be disabled without affecting your ability to use the platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data held by demo slots. We respect and facilitate the exercise of all these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you. This request will be processed within 21 business days.
• Right to Rectification: If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. You can also update basic details such as your phone number and email address directly in your account settings demo slots yours.
• Right to Erasure: You may request the deletion of your personal data in certain circumstances, such as when the data is no longer needed for its original purpose or when you withdraw your consent. Please note that this right may be limited by legal retention obligations applicable to us.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we process your data — for example, while we are verifying its accuracy or while you are contesting the processing of your data.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the validity of any processing that took place prior to it.
• Right to Object: You may object to the processing of your data for marketing communications at any time. We will cease processing for that purpose within a reasonable time upon receiving your request.

To exercise any of the rights above, please contact our Data Protection team demo slots via email at support@demoslots.wine with the subject line "Privacy Rights Request". We will verify your identity before processing any data-related request.

Demo slots takes the protection of children extremely seriously. Our platform is strictly for individuals aged 18 and above, and we do not knowingly collect or process personal data from minors.

At the point of registration, we verify applicants' ages through the information provided and our KYC procedures. Should we discover that we have inadvertently collected personal data from an underage individual, we will take immediate steps to delete that data and close the relevant account without delay.

If you are a parent or guardian and believe that your child under the age of 18 has registered for or used the demo slots, please contact us immediately at support@demoslots.wine. We will take prompt action to address the situation, including account closure and deletion of all related data within 48 hours of receiving a valid complaint.

Demo slots reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, updated legal requirements, or changes to the services we offer. The latest version of this Privacy Policy will always be available on this page with a clearly indicated "Updated" date.

For material changes — those that significantly alter how we collect, use, or share your personal data — we will provide adequate notice through:

• In-platform notifications displayed when you log in to your account demo slots your
• An email to the address registered to your account at least 14 days before the changes take effect
• A prominent notice on the platform's main page throughout the notice period

Continued use of the platform demo slots after the effective date of the changes will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data before the effective date.

If you have any questions, concerns, or requests regarding how demo slots handling your personal data, please do not hesitate to get in touch with us. We take pride in our transparency on all matters relating to privacy and will respond to every enquiry seriously and promptly.

• Email (For Privacy Enquiries): support@demoslots.wine — Please use the subject line "Privacy Enquiry" or "Data Rights Request" to help us route your query to the most appropriate person.
• Live Chat: Available on the platform demo slots, 24 hours a day, 7 days a week — for general privacy enquiries that require an immediate response.
• WhatsApp: The number is displayed on your account dashboard after logging in — for privacy-related enquiries that require more detailed communication.

We aim to respond to all privacy-related enquiries within 5 working days. For more complex data access requests or PDPA rights exercises, we have up to 21 working days to thoroughly process and respond to your request.